FAQ
What payment formats do you accept?
We accept various payment methods, including credit/debit cards, PayPal, Apple Pay, Google Pay, and more.
What is your refund policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate a return, please reach out to us at hello@gusipro.com. Kindly note that we will provide you with the appropriate address to send your return after you make the request.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@gusipro.com.
For further information regarding our Return Policy, please refer to our detailed policy page.
What is your shipping policy?
Shipment Processing Time: All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email. *Business days are defined as Monday – Friday from 9AM – 5PM; excluding Holidays.
For further information regarding our Shipping Policy, please refer to our detailed shipping page.
How do I return a purchased item?
Our return process is simple and customer-friendly. Here's a quick guide on how to return a purchased item:
- Within 30 days of receiving your item, contact us at hello@gusipro.com to initiate the return process. We will provide you with the appropriate return address.
- Please include the following information in your return request:
- Ensure that the item you wish to return is in its original packaging, unused, unworn, and with all tags attached. You will also need to include the receipt or proof of purchase.
- Once your return is approved, we will provide you with a return shipping label and detailed instructions on how and where to send the package.
Please note that we cannot accept returns without prior authorization. Make sure to follow these steps to ensure a smooth return process.
Where are items shipped from?
We are located in California.
Why choose our nail supply products?
Choose our nail supply products for their quality, wide selection, innovation, professional-grade performance, customer satisfaction, and value for money.